Speaker:Jon Boe, trainer, consultant & co-author (with Dr. Stephen Covey) of Mission Possible
Are you or your salespeople missing prospects’ buy signals? If so, it’s costing your company a fortune in lost sales and customer retention. To be effective, salespeople must continuously monitor a prospect’s body language and adjust their presentations accordingly. Acquiring this important nonverbal communication skill can literally make the difference between sales success and failure. Top salespeople and the most successful managers recognize the importance of nonverbal
communication in the selling process and have learned to “listen with their eyes.” They understand that one of the easiest and most effective ways to close sales is to be aware of a prospect’s “buy signals.” By understanding a prospect’s body language gestures, they will minimize perceived sales pressure and know when it’s appropriate to ask for the order!
In this new Webinar by an authority on customer service, body language and temperment styles, you will learn how to -
Use body language to consistently make a favorable first impression over the phone or face-to-face.
Build trust and rapport quickly by using the “matching and mirroring” technique.
Identify a prospect’s nonverbal “buy signals” and know when the moment is right to ask for the order.
Read key body language gestures to determine if a prospect is interested, stalling, bored, deciding, lying or being critical, etc.
Reduce perceived “sales pressure” and spot untruthful or deceptive behavior.
Eliminate negative body language gestures that sabotage your presentation.
Recognize the meaning behind the eight body language gestures every salesperson must know.
This jam-packed hour will deliver maximum value that can be put to use IMMEDIATELY. Save the date, and register ASAP!
All Webinars will begin at 12 PM noon Eastern time
(11 AM Central, 10 AM Mountain and 9 AM Pacific)
on the dates indicated. All programs run for one hour.
Audio recordings and PowerPoint files for each program are available for $20 per Webinar. (Non-member cost is $30 per Webinar.) Click the link above to download the order form. Webinar attendees have on-line access to download files - lost your password? E-mail Tess Hill!
All that’s needed to participate is a telephone and a high-speed Internet connection.
For just oneLOW connection feeof $65 for ERA and MRERF association members ($85 for non-members),MULTIPLE attendeescan participate at the same location. Invite your staff or chapter members to attend a Webinar together!
Registrants receive aFREE audio recordingof each Webinar for future reference and/or sharing.
All Webinars begin at NOON Eastern time and run for one hour.
Time is alloted for attendees’ questions and interactive discussion with the speaker.
On-line registration is quick and easy via a link to ERA’s service provider,Confertel.
Registrants receive a toll-free dial-in number and a link to Webinar PowerPoint files in advance.
CPMRs and CSPs earn.1 CEUfor each Webinar.
Electronics Representatives Association
300 W. Adams St., Suite 617 - Chicago, Illinois 60606
(Phone) 312.527.3050 (Fax) 312.527.3783 info@era.orgwww.era.org